Workflows

Workflow events are a key element of CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. functionality. They can perform many functions, using the following mechanisms:

• Actions: for provisioning In telecommunications, the setup of equipment, wiring and transmission to deliver services to a customer., subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription services, or account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. type movements.
• Communications: for outbound communication with customers via email, letters, SMS Short Message Service. A text messaging service component of most mobile telephone systems. SMS uses standardized communication protocols to enable mobile phone devices to exchange short text messages. and push notifications.

Examples of workflow events performing functions include:

• Triggering provisioning commands to a network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network., either immediately or on a scheduled date.
• Performing automated activities related to preconfigured credit control procedures, such as applying a bar.
• Sending an SMS to a customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. to tell them they are connected to a network.
• Connecting or disconnecting subscribers.
• Adding a subscription service, such as an airtime top-up.

Each workflow event must be individually configured to perform the required functions. Actions are the main mechanism for a workflow event to do something. Each workflow event must be configured to perform the actions by either adding default actions Default actions are those that are configured to be automatically triggered when a workflow event is raised or resolved. to the workflow event or adding actions manually in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI.. When a workflow event with an unresolved action is processed, one or more actioned items are automatically created. Actioned items are processed in the background by separate components of CMP or third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. systems.

CMP workflow events are highly flexible and configurable. This allows service providers to automate commonly performed business processes and network provisioning. A number of workflow events can be linked in a sequence to create linked workflow events. Linked workflow events can be used to automate the creation of workflow events.

CMP Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. allows you to configure workflow events by creating and maintaining the following components:

• Event Types

  Create categories of events to support user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. interactions and reporting. Workflow events are identified by event types and event codes.

• Event Codes

  Configure event codes so that you can define workflow events to perform or track system activity and customer contact. Associate actions and communications with workflow events and create linked events.

• Action Types

  Actions are the mechanism for a workflow event to do something. Create categories of action types to drive action behaviour and provisioning.

• Action Codes

  Configure action codes to define event-driven activities; including provisioning, account type movements and subscription services.

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